Managed Services

It is our mission to help your business do more and spend less! We offer a high-quality and cost effective solution for all your management needs. Using our team of experts and skilled monitoring techniques, Jibe delivers world-class Application Support, Application Management and Application Hosting. We are committed to delivering the highest quality monitoring and support solutions using the best processes.

Jibe’s proactive approach ensures quality monitoring, maintenance, and response to your database system alerts so that you can focus on what it takes to grow your business. No more hiring, training, and retaining in-house DBA’s.

We offer flexible support options so that you can select the best plan for you.

Support Area	Service Level	Description
Application Support Functional & Technical Support for Oracle E-Business Suite Oracle Support SR resolution Business Flow troubleshooting End user ‘level 2’ support User testing coordination (patching, SR resolution) EBS System Adminstration Security (User Management) Profiles & Value Sets	Standard	Provide standard functional/technical analyst support tasks from remote location. Input based agreement, fixed monthly cost based on allocated hours
	Premium	Provide Standard functional/technical analyst support tasks on site In addition, provide functional analyst support tasks on site during critical processing times or on site P1 SR/issues
Application Management Provide Remote DBA Services for core Oracle product offerings E-Business Suite Provide ‘Fixed Service” offering to ensure reliable coverage, flexibility and predictability Provide flexible service options to meet a variety of client needs 24x7 management & monitoring	Bronze	Provide monitoring & notification of key events of Oracle E-Business Suite and non-EBS database instances. Response to issues upon approval from customers
	Silver	Provide proactive database management and administration with passive 24x7 monitoring. Fixed fee services providing full DBA support for named instances
	Gold	Provide technology upgrades and optional active 24x7 support
Hosting Physical hardware for production Virtual ‘cloud’ for test & dev instances Disk to disk to tape backups (standard) Remote DR & failover (optional)	Standard	Provide full hosting, hardware management & offsite backups at PDX hosting facility
	Premium	Provide Disaster Recovery & Standby site at remote data center

Benefits of Remote DBA Services:

Lower DBA cost
Higher Database Availability
Better Database Performance
Experienced, Full-time DBAs on Demand
Maximize IT Investments
Increase Internal Team Productivity
Guaranteed Service Levels and Response Times
Access to Skills and Expertise not available in-house
Leverage State-of-the-Art Tools and Technologies
Leverage DBA Best Practices
Faster Response Time and Problem Resolution

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