It is our mission to help your business do more and spend less!

Many of today's organizations do not have time or resources to invest in large IT infrastructure or project demands, but their businesses are continuing to grow and evolve. Jibe's Managed Services provides solutions to both specialized resource constraints and demands on IT infrastructure. This allows your business to remain focused on core competencies and entrust the management of your critical business systems to the experts. 

Jibe's Managed Services breaks down into 2 complementary service lines: Production Application Management & Private Cloud Services. These services can operate individually or collectively to provide capacity, scale and expertise to your organization. 
 

 

Production Application Management

Jibe's Production Application Management provides mission critical expertise around key systems management tasks to ensure your business systems maintain the service level demands of your organization. These services include:

Service Description
Remote Application Management & DBA

Database administration services for Oracle technologies, including systems monitoring, backup/recovery, cloning, patching, upgrades, etc. 

ERP Administration Services

ERP application management for:

  • E-Business Suite - Patching, instance cloning, concurrent manager, workflow, forms server & application server management
  • JD Edwards - CNC services, package builds, patching, deployment, instance management
Hosted Database & Platform Services

Hosting of Oracle software solutions such as:

  • E-Business Suite
  • Hyperion Planning, Essbase
  • OBIEE
  • Oracle Database
  • JD Edwards
24x7 SLA Management
  • Active systems monitoring and notification, as well as 24x7 global support for administration functions.
  • Periodic management reporting of issue resolution and service levels
Application Support

Level 2 applications functional support for Oracle including

  • ERP: E-Business Suite / JD Edwards
    • Financials
    • Supply Chain
    • Human Capital Management
  • OBIEE
    • User Interface / Dashboards
    • ETL / Data Staging
    • Report development
  • Hyperion
    • Planning
    • Essbase
  • Development
    • E-Business Suite development (PL/SQL, OA Framework, Workflow, BI Publisher)
    • JD Edwards
    • Application Express


Private Cloud Services

Jibe's Private Cloud Services provide infrastructure, flexability and scalability when yo uneed it most, without the traditional costs and time delays of internal systems buildout. The Jibe Cloud allows you to provision environments within our secured infrastructure for use across your organization, and provide secure connectivity to these environments to ensure any confidential data is protected.

Jibe's Cloud services leverage our Application Management team to provide a complete systems management solution for complex applications. Our differentiator is our expertise in complex Oracle systems such as Oracle Database, E-Business Suite and Hyperion. You are able to leverage the flexibility of rapid infrastructure deployment as well as our industry leading experts, without incurring significant capital costs. 

Services Description
Upgrade Lab Services                         Leverage Jibe's Upgrade Lab Service to prototype an ERP Upgrade such as E-Business SuiteR12. Jibe will provide the cloud infrastructure and the upgraded environment to allow your team to focus on the key elements of the upgrade such as: 
  • Business Process mapping
  • Customization remediation
  • New functionality adoption
  • Upgrade Delta training
Project Jumpstart Hosting

Project Jumpstarts allow you to:

  • Rapidly provision environments for your projects
  • Avoid project initiation delays due to hardware availability
  • Quickly start functional analysis on key projects
  • Prototype architecture configurations prior to costly hardware purchases
Proof of Concept / Pilot Projects                                                           
  • Virtual 'cloud' for POC instances
  • Oracle OBA "Industry" instances
  • Accelerate Solutions
  • Change Mnagement packages for portable configuration managment
Hosted Training                            
  • Virtual 'cloud' for training instances
  • Oracle Demo Systems
  • UPK tools and Jibe "IP" Assets
Production Hosting                      
  • Physical hardware for production (Single Tenancy)
  • 24x7 managment & monitoring 
  • Virtual 'cloud' for test & dev instances
  • Disk to disk to tape backups (standard)
  • Remote DR & failover (optional)
  • Private, Secure & Portable